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Return Policy

We want you to have the best shopping experience possible at [Your Website Name]. If for any reason you are not completely satisfied with your purchase, you may return unopened packages within 14 days of the delivery date. Please read the following guidelines carefully to understand our return process:

Eligibility for Returns:

1. Items must be in their original, unopened condition, with all packaging, tags, and seals intact.
2. Returns must be initiated within 14 days from the date of delivery.
3. Proof of purchase, such as the order number and/or receipt, is required for all returns.
4. Some products are excluded from our return policy for health, safety, and hygiene reasons. These products will be clearly marked as non-returnable on their respective product pages.

Return Process:

1. Contact our Customer Support team to initiate the return process. You can reach us via [email/phone number/contact form] within the specified 14-day return window.
2. Provide your order number and the details of the item(s) you wish to return.
3. Our Customer Support team will provide you with a Return Authorization (RA) number and instructions for packaging and shipping the item(s) back to us.
4. Pack the item(s) securely in the original packaging or an appropriate alternative to prevent damage during transit. Include a copy of the original invoice or packing slip along with the RA number.
5. Ship the package to the address provided by our Customer Support team.

Return Shipping:

1. Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
2. We recommend using a trackable shipping method to ensure the safe return of your item(s).
3. Once we receive and inspect the returned item(s), we will process your refund.

Refund Process:

1. Refunds will be issued to the original payment method used for the purchase.
2. Please allow up to [X] business days for the refund to be processed and reflected in your account. Processing times may vary depending on your payment provider.

Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.

Contact Us:

If you have any questions or need assistance with your return, please contact our Customer Support team via [info@catfenceing.co.uk /contact form]. We are here to help!

Please note that this return policy is subject to change without notice. It is your responsibility to review the policy periodically for any updates